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Solving Customer Problems
(Duration: 0 hours, 35 minutes)
Price: $39.00
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12 months
The purpose of this unit is to give trainees a step-by-step approach to help them solve customer situations, as well as learn specific words, phrases, and body language that will support their message and help them feel comfortable.

At the conclusion of this unit, trainees will be able to demonstrate an excellent model for responding to customer complaints, give examples of words and phrases to use and avoid when dealing with customers, and differentiate between favorable and unfavorable body language when communicating with customers.
  • Introduction
  • 01: The DART Model
  • 02: Phrases to Use & Avoid
  • 03: Body Language
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