Welcome to LMX Online™.
Choose from the links below to view answers to common frequently asked questions.
Getting Started:
Searching/Ordering Courses:
Taking Courses and Viewing Certificates:
Learning Management Features:
LMX for Partners:
Getting Started:
  • What are the minimum system requirements for taking the courses?
  • Please review the following list of system requirements:
    • 256 MB of RAM or more
    • 400 MHz processor or faster
    • Operating System: Microsoft Windows 2000 or higher
    • Supported Browsers: Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox version 2.0 or higher
    • Browser Settings (please ensure the following):
      • - JavaScript should be enabled
      • - Cookies should be enabled
      • - Pop-up blockers should be disabled for this site
    • Required Plug-ins:
      • - Macromedia Flash Player 7 or higher
      • - Java Runtime Environment (JRE) version 6.0 or later is required for some courses
    • Screen resolution of 1024 X 768 or higher
    • 56 kb/sec or faster connection to the internet; most internet connections are adequate for our e-learning courses, though we recommend a high speed broadband connection.
  • Are there any additional software requirements for taking courses?
  • Courses may require either Macromedia Flash Player 7 or higher (available for free at http://www.adobe.com/go/getflashplayer) or Java Runtime Environment (JRE) version 6.0 or higher (available for free at http://www.java.com/en/download/index.jsp). This site will automatically detect the required plug-ins for the selected courses and direct you to install the missing plug-ins if needed.
  • Which browser settings are required to access this site?
  • These are the required browser settings you must have to access this site:
    • Accept Browser Cookies - To accept cookies and turn off the notification feature in Microsoft Internet Explorer 6.0 or higher:
      • - From the Tools menu, select Internet Options.
      • - In the dialog box, select the Privacy tab.
      • - The default selection, Medium, allows cookies to be stored.
      • - Select OK to close the dialog box.
    • Enable JavaScript - To enable JavaScript in Microsoft Internet Explorer 6.0 or higher:
      • - From the Tools menu, select Internet Options.
      • - In the dialog box, select the Security tab.
      • - Be sure that your Security level is set to Medium. The ActiveX controls that are necessary to use Microsoft E-Learning are set by default in the medium security level. Click Default Level to view the security level slide.
      • - Select OK to close the dialog box.
    • Refresh Browser Pages - To ensure that you're seeing the latest data on this site, you must set your browser to refresh every time it loads a page. To refresh browser pages in Microsoft Internet Explorer 6.0 or higher:
      • - From the Tools menu, select Internet Options.
      • - Under Temporary Internet Files, select Settings.
      • - Under Check for newer versions of stored pages, select Every visit to the page.
      • - Select OK to close the dialog box.
  • How do I create an account for myself?
  • You can create a new account at Checkout. Here's how:
    • After reviewing your cart, on the Checkout page, you will be asked to login. Select the option "I am a new customer", and click "Continue".
    • We will, then, ask you to specify if you're buying courses only for yourself or if you're buying courses for a group of people (as in a company). If you're buying courses for only yourself, select "individual" account. On the other hand, if you're buying courses for your company or for a group of people that you would like to re-assign to later, select "corporate" account. We'll also ask you to provide us your name and email id, which will be your username, and create a password. After completing your profile, click "continue" to complete your transaction.
  • How do I create a corporate account for my company?
  • You can create a corporate account at Checkout. Here's how:
    • After reviewing your cart, on Checkout page, you will be asked to login. Select the option "I am a new customer", and click "Continue".
    • On the profile page, select the option "Corporate - I am buying the courses for a group of people" to create a corporate account. Creating a corporate account will give you access to web-based learning management platform providing enterprise wide training, assessment, and reporting. You will be able to assign courses to others, and have access to reporting, and tracking - all exportable to excel. This platform is for you to use free of charge. You only pay for the course licenses you want to buy.
    • Since you are the one creating a corporate account, you will automatically become the corporate admin for the newly created corporate account. This means, that you will have the permissions to create new corporate users, simply by entering their email addresses on the "batch user creation" form. The site will automatically create their accounts and send your corporate users an email detailing their login credentials. You will also be able to assign courses to your users, and track their progress.
  • Can I share one course among multiple users?
  • No, the price for each course listed on the website is for a single user license, meaning only one user can take that course. If you want several users to take a particular course, make sure you buy enough licenses (quantity) for that course.
  • Is there any subscription fee to maintain my account and have access to the learning management platform?
  • No. There is no subscription fee for using LMX's learning management platform. You only need to pay for the online course licenses that you use.
  • How long do you maintain a student's completion history?
  • The students' completion history will remain in our system for three (3) years from the date the course expires.
Searching/Ordering Courses:
  • What are the different ways of searching the courses I am looking for?
  • There are multiple ways to search for courses. Here's how:
    • Performing a Basic Search:
      You have the option of performing basic search by entering in keywords or a phrase in the Search field available on the top right hand corner of every page. By default the search on the filter searches only the course names that contain the given keywords, so that you get the most relevant results. But you may choose to also search other attributes as well, such as, course code, description, and sections. Note that it is not necessary to add AND or OR when searching. Click "Go" to begin the search. Your search will display a list of all online courses along with their respective attributes (such as duration, catalogs, price, provider, etc.) that match your search criteria. To refine your search by providing a price range, or a course provider, use Advanced Search feature provided in the Course Catalog page.
    • Browsing and Searching within Course Libraries:
      Use the catalog drop-down lists provided in the course catalog page to look for online courses by categories and sub-categories. You can combine your keyword search along with your category selection to further narrow down your search. Some of the main categories have sub-categories that allow you to quickly find the specific topic you are looking for. Once you have found the specific category or sub-category that you want, click on the Search button or hit enter to see a listing of all the online courses under that category with the following information for each online course: course name, approximate duration, price, subscription period, course provider, and brief description. If an online course is already added to your cart, the cart column will display a "Remove from Cart" button. If the online course is not added to the cart, the button will say "Add to Cart". You can quickly review your cart by simply hovering your mouse over "My Cart" button available on the top of every page, which displays the number of courses selected along with the current sub-total.
  • Why does each course have a subscription period? What does it mean?
  • The subscription period denotes the period of time during which the course is available for completion and review (e.g., a 1 year subscription period will set the course expiration date to 1 year from the date on which the course is purchased). After the subscription period ends, the student's completion history will remain in the system for 3 years.
  • How do I order online courses?
  • If you are already logged into the corporate admin portal, simply click the button “Course Catalogs” found in the toolbar on the upper right hand corner of the screen. This will take you to the LMXonline.com course catalog, where you can search for the desired courses and course bundles/curriculums, and click “Add to Cart”. Once you’ve selected all the courses, click “Proceed to checkout” on the course catalog page, or go to the My Cart button located at the top of each page.
  • This will take you to the My Cart page. If you are buying courses for a group of people, or for your company, make sure you update the quantity of each course so as to reflect the number of users planning to take the course. So, for instance, if you want to buy a course for 5 users, add the course to your cart, and then update the course quantity to 5 in the Review Cart page.
  • If you are an individual user, meaning at the time of account creation, you specified yourself as an individual user who would be buying courses only for himself/herself, then you will only be able to buy one of each course on a given transaction.
  • The site accepts MasterCard, Visa, and Discover credit cards as valid forms of payment. LMXonline.com also has a purchase order capability for the ease of use of corporate clients.
  • How can I use a Purchase Order to buy courses from LMXonline.com?
  • To make the checkout process as seamless as possible for our clients, LMXonline.com offers purchase order capability to buy courses. Once corporate customers establish a purchase order with NexLearn (owner of LMXonline.com), they will be given an authentication code. Using the PO # and the respective authentication code, customers can buy courses for the amount specified by their purchase order.
Taking Courses and Viewing Certificates:
  • Where can I find the list of my courses and my certificates?
  • Your courses (or the courses assigned to you) are displayed on the My Courses page. Once completed, you will be able to see the transcript on the My Transcript page.
  • Why doesn't the My Transcript page show my course progress?
  • The My Transcript page will display the certificates only for the completed course. If the course is incomplete, or not started, it will not get displayed on this page. The status of your courses can be seen on the My Courses page.
  • Can I filter my courses based on due date, course category, or keywords?
  • Yes, you can. Just use the advanced search panel on the My Courses page.
  • Can I resume the course if I left off in the middle of the course?
  • Yes, you can resume the course from where you left off. The system will save the information from your last session.
  • I was in the middle of the course when I exited the course window, but the Course View page did not update the course status information. What happened?
  • The course view page will refresh automatically upon closing of the course window. However, if for some reason it doesn't reflect the changes, then simply reload the page by refreshing the page.
  • How do I view a certificate for a given course?
  • Upon completion, you will see the "View Certificate" button on the Course View page. Click on this button to display the printable certificate. The certificate is also available from the My Transcript page.
Learning Management Features:
  • I have created myself a corporate account, since I would like to buy courses for my employees. Now, I need to create a bunch of users and also bulk assign them courses. How can I do that quickly?
  • Log in with your corporate admin account and go to the Users page, and click on "Batch User Creation". On this page, all you have to do is enter in a comma delimited list of valid email ids of all your users, and assign them the available courses. You will have to specify the begin and expire date for the assignments as well. This expiration date can be extended up to the subscription period of a given course. Click on "Send Email". The system will create the user accounts, assign the courses to the accounts, and send out emails to the new users with their login credentials. As the new users login, they would have to update their profile, and they would already have the courses assigned to them.
  • What is a course bundle/curriculum?
  • As the name suggests, a course bundle/curriculum is a collection of several related courses. Most of the certification courses on LMXonline.com are available for purchase in bundles as well as individual courses. Buying course bundles saves you a lot as opposed to buying individual courses. In other words, when you buy a course bundle you are essentially buying all the related courses that are specified in the course bundle, except at a much better price, and with a much easier check-out process as some of the course bundles may include 40-plus courses.
  • I have bought a course bundle(s) that consists of several courses. What is the easiest way of assigning a course bundle/curriculum to a user?
  • The way to assign a course bundle/curriculum to a user is to go to the “Add New Assignments” page and then filter the courses by the desired course bundle. This can be easily done by selecting the desired course bundle/curriculum from the drop-down list of course bundles. You will now see only the available unassigned courses that belong to the selected course bundle. Simply highlight all the courses in the “Available Courses” list-box and move them over to “Selected Courses” list-box, and continue normally.
  • I made a mistake in assigning a course. Can I reassign the course to a different user?
  • Yes, as long as the user has not already started the course. Once the course is started, a course cannot be reassigned to another user as the course license has already been used. So, assuming the course is not taken yet, simply go to the Assignments page, and click on “Reassign” for the desired user course assignment. On the edit page, select a different user, and click Save.
  • As a corporate admin, I would like to know how many course licenses that I bought are available, and how many are already assigned. Where can I find this information quickly?
  • Just go to the Overview page, which displays the total number of active users, the number of courses available for assignment, already assigned to users, completed by users, and the total number of each course purchased. Should you want to purchase more seats for a particular course simply click the link "Purchase more seats" under the course, and the system will place the course in your cart and take you to the checkout page, where you can specify the quantity of the course desired.
  • Where do I see my reports?
  • You can see your reports in the Reports tab in the Corporate Admin view.
  • How do I get back to the main course catalog while logged in?
  • Click "Course Catalogs" at the top right side of the page. This would bring you to the course catalog page.
  • Can I export my reports to excel format?
  • Yes. On the Reports page, first run the desired report and then, locate the “Export To Excel” link on the tool-bar. Simply click on the link to export the report to an excel file. Note, if the report is displayed over several pages, select “All” for the “Rows to Display” drop-down list, so that all the records are displayed on one page. Now, click the “Export To Excel” to export all the records to an excel file.
  • How do I view/print completion certificates for all my employees?
  • To view/print completion certificates for all the users, simply go to the assignments tab. In the assignments table, all the users who have completed their assigned courses will display an enabled “View Certificate” link. Click on the link and a pop-up window will display the certificate, which can be printed using the button on the screen. For users, who haven’t completed their courses, the “View Certificate” link remains disabled.
LMX for Partners:
  • I see that LMX has a wide array of courses from different course providers. How can I or my company become a course provider for LMX?
  • We have a great partnership program at NexLearn. If your courses meet our quality assurance requirements, we would be glad to have you as a course provider on LMXonline.com. For further information, please email our customer service department.
  • Our company is a subject matter expert in our respective field, and we regularly train our employees and others on various topics. Now, we would like to generate a new revenue stream by selling our courses online. Can you help?
  • Needless to say, selling online courses is not as simple as selling physical objects over the internet. It takes a lot of IT investment and expertise to create a decent learning management platform on which your customers can take the courses, generate reports and transcripts, print certificates, and track user progress. We can custom brand LMXonline.com platform in your company's theme, colors, and logo with the same functionality, and host the website for you in a matter of days. Also, if you need any help with custom development of online courses, we have a great creative content development group at NexLearn to help you with that. For further information, please contact our customer service department.
  • I like LMXonline.com's lightweight and easy to use learning management system, which is good for small and medium sized businesses. However, my company's learning needs are more involved and need an enterprise learning management system. Can you help?
  • LMXonline.com is one of the products from NexLearn that is geared towards individuals' and small companies' learning needs. We offer an enterprise learning management system, C2, to cater to the needs of bigger companies. For more information, please visit www.nexlearn.com, or contact our customer service department.
  • I am an instructor who would like to expand my services, by utilizing the internet and selling training online on my own branded website. How can LMXonline.com help me?
  • We can custom brand LMXonline.com learning management platform in your company's likeness, and also take care of hosting the website for you. Your site will be ready with the same functionality as LMXonline.com, and you will be all set to start selling your courses online in a matter of days. Also, we at NexLearn have a great custom content development group that can help you to convert your instructor-led training to online courses that you will be able to sell across the internet. For more information on pricing for any of the above, please contact our customer service department.
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